It’s time for the annual ritual of Customer Service Week – a five day period each year when business leaders worldwide unite to celebrate a group of employees (and an entire organizational function) ...

Brand experience goes beyond customer service as it encompasses all the feelings consumers have before, during and after interacting with a brand. [Istockphoto] The first week of October is a time ...

Customer service is the first heartbeat of any organization. They are the first faces you meet at the reception, the first voices you hear on the phone, and the first hands that reach out when you ...