Add Yahoo as a preferred source to see more of our stories on Google. Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call center to ...

The state of California will overhaul all of its emergency call centers with a new technology in hopes of improving its location accuracy and situational awareness. RapidDeploy is a new, cloud-based ...

The Y Combinator-backed startup, called Aurelian, is building an AI voice assistant to help fill in the gaps for 911 call centers. Aurelian, an AI startup that handles non-emergency calls for 911 call ...

A next generation call center is in the works for Gwinnett County Emergency Services, with a goal of improving efficiency and ...

RANDOLPH COUNTY, N.C. — In Randolph County’s 911 call center, in an avergae 12-hour shift, only seven telecommunicators work — two fewer than needed. They operate with just under 50% of their capacity ...

OKLAHOMA COUNTY, Okla. (KFOR) — It’s a big win for emergency response in Oklahoma County as its new 911 Call Center officially opened up Thursday afternoon with a ribbon-cutting. The new Oklahoma ...

Fayetteville and Cumberland County are revisiting plans for a joint 911 center. Officials are seeking public input through a ...

Roswell approved a $4.69 million construction contract for a new 911 call center. The facility on Alpharetta Highway will replace the existing Hill Street location. Construction is expected to be ...

WASHINGTON D.C., DC — Nearly a year after DC's 911 center was heavily scrutinized by the city council following complaints about technology failures, long wait times, and crews being dispatched to the ...

Alvarez said Florida’s current system is fragmented and inefficient, arguing that consolidation can reduce costs and improve ...

COLUMBIA — A seven-year process to open a new emergency communications center in Richland County is almost done. Richland County Council discussed the 911 call center in executive session during an ...