Southwest says it plans to work out the kinks in its new policies, but passengers say they're losing patience.

Southwest Airlines got so much flack over its new assigned seating policy that a company executive put out a statement on the ...

Flying with kids is a seating gamble. Should U.S. airlines fix it? - Parents pay extra for assigned side-by-side seating to keep their families together on flights. But even that doesn’t always work.

The announcement comes after complaints from some of Southwest’s longtime travelers.

The Dallas-based carrier moved to assigned seating in January and said it is addressing issues with boarding and overhead bin space.

Southwest Airlines announced a series of fixes it plans to implement to streamline its new assigned seating process.

Southwest Airlines passengers made their final boarding-time scrambles for seats on Monday as the carrier prepared to end the open-seating system that distinguished it from other airlines for more ...

Southwest Airlines passengers made their final boarding-time scrambles for seats on Monday as the carrier prepared to end the open-seating system that distinguished it from other airlines for more ...