Amazon Connect’s second act: From contact center to agentic AI suite

It has been just under a decade since Amazon Web Services Inc. launched Amazon Connect, taking its own internal contact ...
CMSWire

Amazon Acquires NLX to Accelerate No-Code AI Deployment in Connect

AWS acquired NLX to bring no-code conversational AI into Amazon Connect — targeting the engineering bottleneck slowing enterprise CCaaS deployments.
No Jitter

Amazon Connect becomes ‘Connect Customer’

Amazon Connect is now the agentic AI-powered foundation for three new solutions and one familiar contact center offering.

AWS accelerates enterprise agentic automation with expanded Amazon Connect portfolio

Amazon Web Services Inc. is moving agentic artificial intelligence up the software stack with the launch today of an expanded ...
CMS Wire

Amazon Connect’s New Era: AI, Omnichannel Support and Enhanced Security

AWS recently announced a significant expansion of Amazon Connect, introducing generative AI capabilities, Salesforce integration and enhanced security features to advance customer engagement, ...
No Jitter

What Does Amazon Q Bring to Amazon Connect?

The big new at AWS re:Invent this week was Amazon Q. During his keynote to open the event Tuesday, November 28, Adam Selipsky, CEO, AWS unveiled Amazon Q, described as a new type of generative AI ...
Business Wire

Amazon Connect Introduces Generative AI Capabilities to Help Organizations Boost Worker Productivity, Save Costs, and Improve Customer Service Experiences

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s ...
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Amazon launches AI hiring tools amid record profits and OpenAI deal

Amazon Web Services has introduced new AI-powered software, including the Connect Talent hiring tool and Quick productivity app, alongside a strategic partnership with OpenAI. The expansion marks ...