The upgrades for Returnless Resolutions and the dashboard launch come as retailers and online merchants grapple with persistent demand for easy return options. "On the one hand, consumers have high ...

Amazon is adding FedEx Office locations to its growing returns network, giving shoppers another place to make returns without a box, tape or printed label. Why it matters: Returns are one of the ...

Returns on Amazon are free and easy for shoppers, but they're risky and expensive for the small businesses that sell a majority of the goods on the world's biggest e-commerce site. Returns have driven ...