The Federal Communications Commission (FCC) announced Thursday it is moving to onshore U.S. call center jobs and implement English proficiency requirements for call takers. The FCC voted to launch a ...
The Federal Communications Commission took a major step Thursday toward bringing customer service jobs back to American soil while introducing new language requirements for call center staff. In a ...
The Federal Communications Commission voted Thursday to look into the use of offshore call centers and ways to require phone operators to be proficient in “American Standard English.” The FCC is ...
In a sweeping regulatory move with immediate implications for companies that rely on offshore customer service operations, the Federal Communications Commission (FCC) has approved issuance of a Notice ...
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