It is in multi-vendor environment that the capabilities of Session Manager are required to disable boundaries between disparate systems. When Avaya first introduced its Aura Session Manager at last ...

DUBAI, United Arab Emirates--(BUSINESS WIRE)--GITEX GLOBAL – Avaya, a global leader in enterprise CX, today demonstrated its vision for a future of customer experience orchestrated by AI. Shown at ...

Avaya today announced an upgrade to its core Communications Manager software package, to release 5.0. The company's headline for the release is "End to End SIP," and indeed they appear to be ...

The communications industry’s largest show, the annual Enterprise Connect being held this week in Orlando, Florida, is a “who’s who” of unified communications and contact center providers as they ...

BELMONT, Calif. & DENVER--(BUSINESS WIRE)--Today at Avaya ENGAGE, RingCentral, Inc. (NYSE: RNG), a leading provider of AI-driven cloud business communications, contact center, video and hybrid event ...

After revealing in May 2024 what it said was a winning formula for enterprises, whereby enabling a high-quality customer experience (CX) through tools such as advanced artificial intelligence (AI), ...