Stonly, the knowledge platform for customer service in the AI era, today announced the launch of Business Process Agents (BPAs), AI agents that automate customer service processes end-to-end by ...

The processes that occur in the context of IT work -- such as software installation, user account provisioning and incident response operations -- are numerous and, when performed manually, tedious.

With artificial intelligence (AI) advancing rapidly, there needs to be more clarity about what generative AI means for process automation. After all, process automation has been around for decades, ...

ORLANDO, Fla., May 13, 2025 (GLOBE NEWSWIRE) -- At its annual customer and partner event, Imagine 2025, Automation Anywhere, the leader in Agentic Process Automation (APA), today announced a ...

Automation is vital for modern IT, as it enables IT to accomplish common workflows and repetitive tasks accurately, consistently and quickly. But automation is far from automatic. The path to ...

It's time for leaders to change how we think about the health of our organizations. With today's marketplace dynamics, we can no longer point to revenue valuation as the core health indicator. For ...

As enterprise environments become increasingly dynamic, automation platforms must support varied use cases across departments and systems. Modern business process automation (BPA) solutions now ...

“Is your organization ready for the future of work?” This question looms large in the corporate world, particularly in the aftermath of the pandemic that has fundamentally altered our perceptions of ...

Oracle has put forward its AI Agent Studio for Fusion Applications as a platform for orchestrating artificial intelligence (AI) agents and teams of agents. The supplier announced the development at ...

During the pandemic, there was a significant uptick in the number of low-code, no-code, and process automation platforms and other business platforms that have these capabilities as features. A recent ...

Healthcare call centers perform vital functions such as connecting patients to caregivers and managing scheduling, billing, and triage requests. Despite playing such a crucial role, the call center is ...