Hurwitz Group's recent CRM Midmarket PRO Study revealed some interesting data about the state of integration efforts with regard to CRM applications: We surveyed 525 enterprises on their CRM ...

A pair of companies offering hosted customer relationship management software for small and medium-size businesses announced new product upgrades Monday. Sage Software and RightNow Technologies, which ...

A CRM consultancy will be launching what it describes as the first CRM Web 2.0 portal for executive recruitment and career development in this industry. Located at myCRMcareer.com, the Web site will ...

Sage Software has announced a strategy revamp which will see Web 2.0 functionality merged into its CRM products in an attempt to take on stalwarts Microsoft and Salesforce.com. Sage's new CRM ...

BOSTON — SAP AG today unveiled upgrades to its SAP CRM 2007 software that include support for Web 2.0 applications. The upgraded software, introduced at a press conference this afternoon at the ...

As customers continue to shy away from agent interactions for basic services, web support is in ever-increasing demand. The social web has also made customer support a collaborative effort, offering ...

NORFOLK, Va.--(BUSINESS WIRE)--Dominion Dealer Solutions’ leading customer relationship management (CRM) and lead management systems, Autobase and Web Control TM, are now both Premium CRM products for ...