America’s 911 dispatchers are straining under pressure, leaving thousands of callers waiting during emergencies.

SPARTANBURG COUNTY, S.C. (WSPA) – As severe weather moves into the Upstate, dispatchers at the Spartanburg County 911 Center said knowing when to call 911 — versus when to use a non-emergency number — ...

Kitsap 911 launched a new non-emergency line, 360-328-7711, powered by an AI assistant to handle routine calls and free up emergency dispatchers.

GREENVILLE COUNTY, S.C. (WSPA) – For the first time, 911 calls reveal dispatchers’ efforts to keep a family calm after they became lost at Caesars Head State Park. On November 24, Greenville County ...