On July 29, 2025, Sens. Ruben Gallego (D-AZ) and Jim Justice (R-WV) introduced the Keep Call Centers in America Act of 2025. The act targets the offshoring of call center operations, imposes new ...
Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...
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AI shakes up the call center industry, but some tasks are still better left to the humans
NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...
The Federal Communications Commission voted Thursday to look into the use of offshore call centers and ways to require phone operators to be proficient in “American Standard English.” The FCC is ...
Across healthcare, the first interaction with a patient begins with a phone call. For decades, those calls have been the front door of patient access, the place where care begins. Yet phones have ...
The Federal Communications Commission took a major step Thursday toward bringing customer service jobs back to American soil while introducing new language requirements for call center staff. In a ...
FIRST ON FOX — The Federal Communications Commission (FCC) will vote on a proposal to improve customer service at call centers by encouraging onshoring and strengthening accountability for certain U.S ...
Daily call abandonment fell 56% and average wait times dropped 58% after Hyro's AI agents were introduced to optimize patient access and system operations across TGH's experience center. Tampa General ...
(NewsNation) — The Federal Communications Commission is weighing new rules aimed at bringing call center jobs back to the U.S. and improving customer service. FCC Chairman Brendan Carr said the ...
Healthcare leaders are embracing automation to assist with everything from appointment scheduling and patient check-in processes to billing and more. To learn more about how intelligent automation and ...
From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.
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