IMPACT ON THE 911 SYSTEM, BECAUSE THAT WAS BIG. WE ARE JOINED ON THE PHONE RIGHT NOW BY DIRECTOR MARK DOYLE OF THE DIVISION OF EMERGENCY SERVICES AND COMMUNICATIONS. MARK, THANK YOU SO MUCH FOR BEING ...

ICE plans to establish a "National Call Center" to help law enforcement track unaccompanied migrant children for potential ...

U.S. Immigration and Customs Enforcement plans to open a national call center to help local and state law enforcement ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

LOUISVILLE, Ky. (WDRB) -- A Kentucky-based nonprofit that helps veterans in crisis is getting a major boost to expand its reach across the country. USA Cares, headquartered in Louisville, is turning ...

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Pick up the phone, dial a customer service line and you’re likely to hear an automated warning that it could be a while before you speak with an agent. These days, it seems like just about every call ...

SYSTEM WORKS TO GET PEOPLE THE HELP THEY NEED. REPORTER: A CALL FOR HELP. BUT INSTEAD OF HEARING, WHAT’S YOUR EMERGENCY? YOU HEAR A CALMER VOICE. SOMEONE ASKING HOW THEY CAN HELP. >> HOW CAN I HELP ...

Census worker Anna Arroyo takes calls about the census at City Hall in Reading, PA September 1, 2020 where bilingual census workers were taking calls from the public about providing their information ...

NEW YORK — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and ...

A Tennessee nonprofit has raised the alarm over a new plan involving the U.S. Immigration and Customs Enforcement. ICE is ...