Cloud Computing

Cloud-based contact centres taking hold thanks to ROI

Recent research by Nucleus put the focus on contact centres. Their claim was twofold – firstly that there was significant ROI to be had, but equally that choosing the cloud route allows for more ...
Seeking Alpha

Bell Canada partners with Google Cloud to power their AI-driven contact centre revolution for Canadian businesses

Google Cloud Contact Center AI, supported by Bell's expert Professional and Managed Services teams, brings more intelligence and automation to help Bell, and the businesses they serve, digitally ...
Business Wire

BT and Five9 Expand Partnership to Accelerate Cloud Adoption for Contact Centres Globally

SAN RAMON, Calif. & LONDON--(BUSINESS WIRE)--BT and Five9, a leading provider of the intelligent CX Platform, today announced that they are expanding their partnership to enhance the choice of contact ...
Nasdaq

Leading UK Retailer Halfords Expands 8x8 Cloud Contact Centre and Communications Deployment to Enhance Digital Transformation Efforts

LONDON--(BUSINESS WIRE)-- 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced that Halfords, the UK’s leading retailer of motoring and cycling services and ...

Bell Announces Federal Contact Centres Contract Powered by Genesys

Bell, Canada's largest communications company1, today announced the award of a major contact centre modernization contract for the Government of Canada. The initiative will be powered by Genesys®, a ...
Nasdaq

Westcon to Offer Best-in-Class Cloud Communications and Contact Centre Solutions Via New Partnership with 8x8

LONDON--(BUSINESS WIRE)-- 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, has today announced the launch of a distribution agreement with Westcon, the leading ...
Naija Gist - Latest

Genesys unveils industry’s first true multicloud architecture for contact centres

<a href="https://www.genesys.com/en-gb" id="2834b203-7ab5-3475-a29e-2e63bbb90b24"> Genesys </a> (www.Genesys.com), a global leader in <a href="http://www.genesys.com ...
TMCnet

Capita announces collaboration with Snowflake to power its AI Catalyst Stack for mission-critical citizen contact centres

As part of the integration, Snowflake provides the Data Management and Intelligence layer, underpinning Capita's AI Catalyst Stack across contact centre and client-facing operatio ...
Microsoft

The cloud-based call centre that weathers every storm

These days, contact centres can operate from anywhere – even the cloud. When Whangārei District Council needed an urgent update to its telephony system across two contact centres, it called on ...
Business Wire

Merchants GoLive with Avaya Private Cloud Contact Centre Transformation Project

DUBAI, United Arab Emirates--(BUSINESS WIRE)--GITEX Technology Week 2019, Merchants, a customer management partner specialising in the business process outsourcing industry, today announced that the ...
Odessa American

Leading UK Retailer Halfords Expands 8×8 Cloud Contact Centre and Communications Deployment to Enhance Digital Transformation Efforts

8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced that Halfords, the UK’s leading retailer of motoring and cycling services and products, has expanded the ...