If you went shopping at a store and later when you got home realized that the cashier forgot to charge you for something, would you return to the store to pay for the item the cashier forgot to scan, ...

It’s tough times at the home of the Big Mac. Last year was one of McDonald’s worst, and profits continued to plunge in the first quarter of 2015. The announcement in late January that the fast-food ...

Customer anger and the number of online customer confrontations with businesses are on the rise, and as a result of poor complaint handling, businesses are putting billion in revenue at risk, ...

Tom is the owner of a niche welding company that repairs difficult-to-service industrial equipment. Customers ship large and heavy equipment to his shop for welding repairs. When I toured his shop ...

A female customer expressed anger online after accusing a lineman of allegedly tampering a receipt and overcharging.