According to ACSI data, customers are less pleased with their in-store experiences for factors such as store layout, staff courtesy and checkout speed." ...

Wegmans may be seeing a drop in satisfaction from its shoppers, according to an annual report. Wegmans got a score of 78, a 6% drop.

Rounding out the top 10 nationwide are No. 4 Sam’s Club (Walmart), No. 5 Aldi, No. 6 Costco, No. 7 Whole Foods (Amazon), No.

Wegmans Food Markets saw a notable drop in customer satisfaction in 2026 as shoppers increasingly prioritize value and convenience amid economic uncertainty, according to a new national study released ...

Trader Joe's has claimed the top spot in the latest American Customer Satisfaction Index.

The American Customer Satisfaction Index’s (ACSI) annual Retail and Consumer Shipping Study for 2026 found that several ...

The American Customer Satisfaction Index released its 2025 report, weighing food quality, customer service and mobile app ...

ACSI results are based on surveys conducted over a 12-month period ending in December 2025, with scores reported on a 0-to-100 scale.

Avoid a service nightmare. We reveal the shop considered the worst tire retailer by customer satisfaction and highlighted the ...

When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

Customer satisfaction with U.S. federal government services jumped 2.9% to a score of 68.2 out of 100 this year, according to the American Customer Satisfaction Index Federal Government Report 2023.

The Metropolitan Transportation Authority (MTA) announced a record increase in subway customer satisfaction recorded in its ...