Gen Z demands instant, effective customer service — no holds, no useless bots. Multimodal AI-powered support enables seamless, channel-hopping conversations without friction. Future-ready businesses ...

Live agents are perceived as being better than bots at most customer service tasks, especially when frustrated consumers are looking for a little empathy. “Please hold for the next available agent.” ...

In an era where customer service is paramount, hold times have long been a source of frustration for consumers and a challenge for businesses. Enter Vocodia ...

"Please hold" has officially been canceled. That's one takeaway from a major new survey by Gartner. Nearly half of Gen Z customers will simply hang up when asked to hold on to a call. But that's just ...