It’s October, and as the month progresses toward its frightening finish, some of the great psychological horror stories come to mind such as The Shining and When a Stranger Calls. While bad customer ...

So with that in mind, here are a few MORE of the most irrational customer stories shared: 1.This half-off confusion: "My first job was at a world-renowned public botanical garden. I was answering ...

Most customer experience "horror stories" don't start with bad intentions. They start with good people working hard, but in disconnected systems. A customer emails support. Someone else responds on ...