Whether a small business is engaged in direct interaction with customers through retail or services or deals with intermediaries and provides business-to-business transactions, customer service helps ...

Even at the oft-criticized Transportation Security Administration, a thoughtful employee can provide some added value at no added cost. An encounter with a helpful TSA agent -- though not this ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Peter Coratola, president and CEO of Ease Logistics Services & Transportation Consulting, is a 2018 Columbus Smart 50 honoree and Sustainability award winner Peter Coratola started Ease Logistics ...

How can Disney get 50,000 employees to execute at such a fantastic level every day but small and mid-sized business owners can’t get 15 to 100 people to deliver consistent customer service? The simple ...

What is the relationship between customer service and business success? originally appeared on Quora: the place to gain and share knowledge, empowering people to learn from others and better ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...