The FINANCIAL — Despite heavy investments in digital channels and capabilities, customer service and support leaders are still clinging to five main myths about what customers want and how they behave ...

For many organizations, each business unit has its own separate customer record, which makes it difficult to support and service customers. I was listening to a presentation by the former head of ...

Proper customer journey management is how you deliver personalized experiences at scale. The average customer now engages on six touchpoints before they make a purchase. How do you manage that ...

COLORADO SPRINGS, COLO. — Customer service may seem like a never-ending process -- but that's not necessarily a bad thing. In the morning keynote at the RightNow Summit 2008 here yesterday, one ...

The ultimate goal of customer service is to deliver a positive experience every time consumers reach out to your product, brand, or service. Whether it’s a phone interaction, web– or social ...

The customer journey has transformed from a marketing industry buzzword to an integral part of many companies’ marketing and customer experience strategies, but there’s still a major consideration ...

It’s easy to take things you see every day for granted. We take the sun rising and setting for granted, for instance, and that’s a good thing because it helps us organize our lives. However, in ...

Despite heavy investments in digital channels and capabilities, customer service and support leaders are still clinging to five main myths about what customers want and how they behave today, Gartner ...

The digital customer journey starts from the moment they discover you and continues through to the final sale and follow-up messaging. The journey isn’t over once a prospect becomes a customer either; ...

When it comes to the customer journey, service is both the Achilles heel and an overdue opportunity to deliver new experiences and value. Over the years, executives viewed service less as a touchpoint ...

By redesigning processes and centralizing customer interaction around the mobile experience, brands can create meaningful ...

DENVER, CO, UNITED STATES, November 3, 2025 /EINPresswire.com/ -- Journey.ai, Inc. (“Journey”), a security-first CX company, today announced it has been named as ...