Customer service is perhaps the most vital part of conducting business as it reflects directly on the company and how it is able to meet the needs of patrons. Implementing customer service training ...

Now here’s a blast from the past: The training video Nintendo of America sent to their customer service representatives back in 1991 to show them how to deal with problematic customers. Having worked ...

Training videos are not a new idea. Many employees have been tortured with low-quality videos featuring bad acting and customer service training so clunky it deserves an eyeroll at best. Or worse, ...

For companies that rely on excellent customer service to drive revenue, profit and customer loyalty, effective training techniques are integral. A customer service policy and formal service standards ...

Opinions expressed by Entrepreneur contributors are their own. Are you gearing up to launch an internal customer service initiative? Well, you’ve come to the right place. I’m happy to equip you with ...