The business world seems to love acronyms, maybe nowhere more than in the technology industry, and maybe none so much as the TLA (three letter acronym). Acronyms certainly enhance recall, and they ...

Managing customer relationships from outside your ERP (enterprise resource planning) system puts barriers between your processes and your customers' needs. Integrated Solutions, December 2001 Written ...

In the wake of Industry 4.0 and the mass digital transformation efforts that have taken place over the last five years, manufacturers can now make their operations more connected and efficient than ...

Technology is an accelerant. It will add fuel to whatever fire you have burning in your organization. If a company is already efficient, technology will make it even more so. Conversely, if an ...

Organizations are looking at a more hybrid environment as they strive to integrate enterprise software solutions from different vendors for greater value to their customers, which is increasingly ...

Last week I was told of the merging of HearMe, a leading desktop video/audio conferencing suite, and SugarCRM, an open-source CRM platform for improving relationships with customers; obviously really, ...