Last Updated on October 30, 2025 by Matt Staff Most customer service moments disappear in two emails. But every so often, a ...

Anthony Matthews is something of a master of the customer complaint. He's sent detailed, humorous letters to car companies, hotels and airlines — with successful results. He posts his carefully ...

European budget airline Ryanair has issued a savage public response to a passenger’s complaint online. Sharing a picture of a line of passengers boarding a Ryanair aircraft using narrow stairs, a ...

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