For now, vendors are targeting the low end of the cloud services market, to avoid competing with their carrier customers. But friction may already be developing. Genesys, with today's announcement of ...

Genesys, a provider of customer service and contact center solutions, today announced the availability of Genesys Connect for Service Cloud on salesforce.com's AppExchange business apps marketplace.

Genesys Works has more than 245 corporate partners across the Bay Area, Chicago, Houston, Jacksonville, New York City, Tulsa, ...

Catch up on news from Genesys, Lytics, HGS and more in this week's customer experience and digital marketing software wrap up. Genesys, a customer experience orchestration software provider, has ...