Delivering outstanding customer experience continues to be a critical driver of success for commercial service contractors. In fact, the continuing roadblocks facing the commercial contracting ...

March 2005 (Calgary, AB) — Richer Systems Group Inc. (RSG) announces the launch of enrich version 5.6.30 which includes Customer Web Access (CWA) – a new and powerful web based customer management ...

There is no bigger turnoff for customers than poor service. According to RightNow Technologies, up to 89 percent of customers are willing to switch to a competitor based on a poor experience. J.D.

Seattle, Wash.-based Columbia Pacific Advisors has had a busy start to the year. It recently closed a $55 million refi/acquisition/ bridge-to-sale financing package in South Boston and a $35 million ...

In business, something worth doing well is worth documenting. That is why you want to fully communicate all aspects of what customer service means to your business, your employees and your customers.

On the surface, the division of labor between sales and customer service seems clear cut. Sales reps reach out to prospects to earn new and repeat business. Customer service reps help existing ...