Grand View Research valued the worldwide contact center interaction analytics market at $1.9 billion last year and expects it to reach $5.8 billion by 2030, growing at a compound annual rate of 20.5 ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-powered experience orchestration, has been positioned by Gartner, Inc., as a Leader in the 2024 Gartner® Magic Quadrant™ for ...

What a difference a year makes. At last year’s Genesys Xperience, the common theme among customers was moving to the cloud – and many didn’t even see AI on the horizon. At this year’s Xperience, ...

Microsoft and Genesys, a global provider of contact center software, recently announced a partnership to enable enterprises to run Genesys’ omnichannel customer experience solution, Genesys Engage, on ...

Missed opportunities multiply. Traditional analytics miss over 95% of interactions, which leaves major gaps in agent performance and CX understanding. AI fills the gaps. AI can analyze every ...

MINNEAPOLIS--(BUSINESS WIRE)--Avtex is pleased to announce the inclusion of more than a dozen applications on the Genesys® AppFoundry – a dedicated customer experience marketplace. This includes a new ...

Businesses are swiftly grasping the value of data-driven insights in improving customer interactions and streamlining processes to help them personalize services, improve first-call resolution rates, ...