Companies with successful strategies for making their CX knowledge AI-ready are seeing double-digit gains in revenue and ...

Knowledge management has been around for decades. The promise of AI innovation in knowledge management lingered on the fringes for years — the application of AI was just outside of possible and not ...

With an ever increasing volume of available information, how can one keep up and make use of it? Information simply has to be accessible – gathering, managing and utilizing information is an ...

Public sector organizations in emerging economies could improve their performance and resilience by taking a more systematic ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...

Companies are sitting on a wealth of valuable data that could be used to share relevant information with employees to improve the customer experience. However, this data can often be buried in ...

RESTON, Va.--(BUSINESS WIRE)--A suite of knowledge management solutions developed by Summit Technologies, Inc. for the U.S. Army Combined Arms Support Command (CASCOM) at Fort Lee, VA is responsible ...