Listening skills assessment is as important as technical skills assessment in many performance evaluations, particularly for those employees who deal directly with clients or the public. While it is ...

Opinions expressed by Entrepreneur contributors are their own. Listening can be a matter of life and death. Imagine a distracted hostage negotiator or an airline pilot who tunes out air traffic ...

Workers who possess exemplary listening skills are valuable members of the workplace. Effective listening skills support customer service initiatives, benefit workplace relationships and prevent ...

Empathy is one of the most important leadership skills, and—let’s face it—empathy is one of the most important skills no matter what your role. A powerful way to demonstrate empathy is through ...

Interviewing is full of uncertainty. What set of skills are really the most important? What does it take to rise above the rest? The answer: “Soft skills.” Soft skills are what enables someone to get ...

Most of us move through each day engaging in conversations with friends, co-workers, and family members. But the majority of the time, we aren’t listening. We’re often distracted by things in our ...

How to make other people feel heard and understood. When was the last time you practiced your active listening skills? HBR contributing editor Amy Gallo says it is a skill you need to practice. In ...

We already know about the value and importance of communication in business and leadership. Effective leaders are skilled at the art of persuasion and can generate commitment to their organization’s ...

"Hearst Magazines and Yahoo may earn commission or revenue on some items through these links." How many times have you nodded along during a conversation, only to realize you didn’t absorb a single ...

Opinions expressed by Entrepreneur contributors are their own. Despite what you might have heard in professional circles, money does not make the world go “round. What does make a difference, both in ...