A “wow” customer service story is a powerful, inspirational thing, resonating not only with the customer a business touches directly, but with the people whom that customer touches, in turn, in their ...

High-quality customer service practices can give businesses a strategic edge over the competition. Motivated employees who understand their jobs and feel a high degree of professional satisfaction are ...

This is a special article. It is the 500th article I’ve written for Forbes.com. It is hard to believe that I’ve been writing at least one weekly column for Forbes for almost 10 years, and I haven’t ...