No product or brand can fulfill the needs and expectations of every person every time. Companies that try to please the masses usually underwhelm their true target audience and gain little in the ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Gary Chervitz is a friend and faithful subscriber to The ...

I’ve never heard someone say, “I’m hoping for a bad customer service experience.” On the contrary, people want and expect a good service experience. We know what good service looks like. We like the ...

Calabrio, the customer experience intelligence company, landed perfect customer satisfaction scores and the number one spot in three of four categories in the 2020-2021 Workforce Optimization Product ...

Wegmans, Trader Joe’s, Publix, Costco and Sprouts bested 50 of the nation’s major grocery stores in a Consumer Reports customer satisfaction survey based on nearly 50,000 subscriber shopping trips.

CAMDEN, SC, USA, November 21, 2022 /EINPresswire.com/ -- Just as Catherine Cantey delivered a perfect customer service score within 90 days of the engagement, she ...