It's easy to stock up on more goods at Costco than necessary or go home with Kirkland products that you don't need, but can you make a return without a receipt?

Bought jeans that don’t fit or a hoodie that looked different online? Knowing exactly how the Old Navy return policy works can save you time, stress and possibly money. Old Navy’s rules are pretty ...

The chaotic mix of record fuel prices and an unending supply chain crisis have retailers considering the unthinkable: Instead of returning your unwanted items, just keep them. In recent weeks, some of ...

It’s one of the most under-publicized policies of some of the biggest U.S. retailers: sometimes they give customers full refunds and let them keep unwanted items too. Returnless refunds are a tool ...

The numbers are out and we are returning items in record numbers. In 2022 we returned about $816 billion worth of merchandise. That's one in five purchases we're sending back to retailers. So how much ...

[Editor’s note: We’ve updated this story, which originally appeared in January 2008, to reflect current returns and other policies.] An HDTV is not a sweater–a fact that retailers will make very clear ...

It’s one of the most under-publicized policies of some of the biggest U.S. retailers: sometimes they give customers full refunds and let them keep unwanted items too. Returnless refunds are a tool ...

Happy New Year. Now, let's return stuff and we're doing it in record numbers. In fact, we returned more than $627 billion worth of stuff last year alone. And now it's time to take back that stuff we ...

Retailers’ ability to offer customers many happy returns is becoming more difficult and costly. Total returns in retail amounted to $743 billion in 2023, according to a report from the National Retail ...

Forbes contributors publish independent expert analyses and insights. Pam Danziger reports on retail, focused on the luxury consumer market. Ask anyone in retail, and they’ll tell you that returns are ...

(AP) - It’s one of the most under-publicized policies of some of the biggest U.S. retailers: sometimes they give customers full refunds and let them keep unwanted items too. Returnless refunds are a ...