When emergencies strike, dialing 911 is the right move. But not everyone seems to understand what counts as an emergency. From people demanding help with bad pizza orders to toddlers begging for ...

Ricardo Martinez II explains how emergency calls are prioritized, why burnout is rising, and what callers can do to get help ...

The city of Raleigh Emergency Communications Department released 911 calls this week, providing insight into the chaos that unfolded inside an emergency room where an officer was shot and killed. On ...

Phoenix has implemented artificial intelligence (AI) to streamline its 911 system, allowing human dispatchers to focus on life-threatening emergencies while AI handles routine non-emergency calls.

MADISON (WKOW) -- In a 911 communications center, every second counts. But, critical seconds can be lost when non-emergency calls fill the lines. That's why Dane County said it's in the process of ...