Services Australia has announced plans to introduce self-service check-in kiosks and track wait times at its service centres in a bid to improve face-to-face citizen service delivery. In issuing a ...

The Department of Human Services, now Services Australia, over five years ago kicked off the program of work to basically replace the then-30-year-old Income Security Integrated System (ISIS) that is ...

Services Australia and Capgemini have developed a new artificial intelligence (AI) engine in a pilot project to classify and extract information from documents submitted by citizens who are applying ...

Services Australia has agreed to document the business rules used by its 40-year-old mainframe-based core system to calculate aged pension entitlements after a series of errant payments. A federal ...

The Commonwealth Ombudsman on Tuesday lashed the agency for failing to follow changes to child support legislation made in 2018. Services Australia had believed implementing the changes in full would ...