In this article, we will look at the 25 highest-paying customer service jobs in the US. We also discussed the disruptive force of AI in customer service. If you want to skip our detailed analysis, ...

Opinions expressed by Entrepreneur contributors are their own. In this fast-paced, hyper-connected society where customers are quick to voice their opinions on social media and drop brand loyalty ...

When we ask our clients, “What differentiates you from your competition?” they will often say something about their fantastic customer service. When that happens, we push them a bit further by asking, ...

People access the internet on mobile devices more often than desktop computers, and that trend started years ago. It's also been well over a year since "mobilegeddon," when Google updated its ...

The results for the J.D. Power 2015 U.S. Customer Service Index Study were released today, showcasing the areas that recently experienced increases and decreases in customer satisfaction based on data ...