We've all been there. You're trying to get through to a customer service team but you're stuck on hold in a phone queue, listening to the same song on repeat while a recorded voice apologises and ...

I was only trying to order my contact lenses. A mundane task, undertaken nose-in-phone while walking somewhere, probably late, likely crossing a road, which is my preferred, death-adjacent method for ...

Rare is the company today that does not claim to be “customer-centric”. Anyone unfortunate enough to have sought assistance or redress from big business may quibble. Many interactions with customer ...