We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

Imagine skipping the dashboards and spreadsheets and asking, “What was our highest-margin product last quarter?” ...

Earlier today, we revealed that Roblox was bringing in “Experience Chat” to its console users so that they could chat with those on the phone, PC, or even VR. It’s a big deal because it opens up ...

Discord is about to become more popular on Xbox as Microsoft reveals it will enable voice chat for the app on the new and old consoles. In a surprising announcement today, Microsoft revealed that they ...

GamesBeat Next's on-demand library is now live! Start catching up on the 30+ sessions you might have missed. Watch Now Dolby Laboratories has been an audio leader in music, sound and movies for 45 ...

Among Us got a new update this week that revamped the game’s Quick Chat function so that Crewmates and Imposters can have a bit of an easier time chatting with one another. Gone is the old system ...

Artificial intelligence has quickly become a fixture in classrooms, workplaces, and homes. But with that rise comes a ...

Proximity chat lets you speak to players based on how close you are in a game. It's a feature that works in both competitive and cooperative game modes, and it's been a bit of a game-changer for ...

Microsoft is doing more to tackle toxicity in multiplayer Xbox games. The company is introducing a feature that allows Xbox Series X/S and Xbox One players to capture a 60-second video clip of abusive ...