As customer service continues to be the golden standard for choosing a business to work with, consider how you can enhance these elements in your own company so you can retain your current ...

Delivering excellent customer service begins well before people start buying from you. You need to think about your customers during the product creation and distribution phases, put customer ...

How to Increase Sales Through Customer Service. Excellent customer service can result in repeat business and word-of-mouth referrals. A 2011 American Express survey found that 70 percent of ...

The degree of assistance and courtesy granted those who patronize a business Excellent customer service is more than what you say or do foryour customers. It also means giving customers a chance ...

These metrics are invaluable for determining a company’s customer service health, but they don’t always provide subjective context for an individual’s thoughts on excellent customer service.

Since launching our Power Values, NRG continues to be a customer-driven organization. We do this by understanding and delivering compelling energy solutions that meet the needs of our current and ...

You’ve heard of calling, emailing and even live chatting customer support. But what about text messaging? For some retailers, you can.

Excellent customer service and its importance while selecting a recruitment software partner If there is something the post-pandemic recruitment industry needs to thrive, it is a combination of ...

24/7 Wall St. Every company in the United States likes to promise an exceptional customer experience. Polls show that at least some corporations do an excellent job keeping their promise — these ...

However, only 52 percent of consumers agree – and only 9 percent think that they “always” get excellent customer service.

While star ratings offer a convenient shorthand for assessing quality, they may not always paint a complete picture of consumer sentiment. Let’s explore.