Bad customer service happens when you fail to meet customer expectations or fall short of providing a pleasant experience. Are you picturing your staff being rude or ignoring people’s requests?

Negative employee experiences can translate into poor customer service, report says Published July 19, 2021 Emilie Shumway Editor ...

Want to improve your customer experience delivery? Then be relentless in finding ways to treat your employees better. Here are a few examples of how you can make your employees feel appreciated ...

Hold, please. Americans are suffering from a culture of crummy customer service: One survey found that 91% of consumers have had a poor customer service experience in the past six months.

Everyone remembers a poor experience. Very few people remember a good one. This stark reality has always resonated with me ...

Post office delivers poor customer service The outgoing mailbox where we pick up our mail was damaged. After not receiving any mail for two weeks, my wife went to the Sandy Creek office to inquire.

I had to start excluding the most extreme examples, as they were straying from the realm of “poor customer service” to something more, well, evil. Article continues below this ad ...

A new study finds that consumers' complaints about poor customer service have increased, with many seeking revenge against some companies.

The second example demonstrates how just one bad experience can alienate a customer. This is true even when the company has good values and the best of intentions.

Bad customer service threatens $3.7 trillion annually for organizations around the globe, according to new research from the Provo-based Qualtrics XM Institute.