As enterprises move into 2026, customer experience leaders remain focused on cost, while struggling to make sense of artificial intelligence and what real transformation will require. According to ...
Global customer experience (CX) services provider Concentrix this week inaugurated its third headquarters in Guatemala, located in Zone 14 of Guatemala City, marking a $25 million direct investment ...
Ratings agencies see little immediate economic fallout for Latin America from the detention of Venezuela’s president, Nicolás ...
Nearshore RPO provider SGF Global has strengthened its South American operations with the acquisition of Colombia's Asertempo ...
After years of steady multiples and a brief pandemic-era surge, valuations across the business process outsourcing industry ...
Camila Ferreira, a Brazilian-born executive with global leadership experience in customer experience and operations, ...
As part of the president’s drive to push migrants out of the United States, American diplomats are quietly touring the ...
Check out this video from Nexus Miami, with NGN Advisory CEO Rajat Sharma and People Inc.'s Sreejith Chelanchery outlining a ...
Qor has made acquisition, OP360, within six months, following its purchase of JumpCrew, as the company accelerates expansion ...
American business process outsourcing (BPO) major Concentrix has inaugurated a large delivery center in Lima, reinforcing its ...
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