There's an art to getting what you're owed when a business gets it wrong, and studies show many of us don't actually go to ...

Depending on where you live, you might be stuck with one internet provider. See how bad yours is on Consumer Reports.

HIALEAH, Fla. (WKRC) - A Walmart customer on a motorized scooter allegedly became so frustrated that an employee would not comply with his request that he brandished a firearm while repeatedly ...

Two employees are no longer working at a Michigan Smoothie King after refusing to serve a customer in a Trump shirt. Is it legal?

Just when Los Angeles’ long-suffering transit riders thought they’d seen it all. Not only are the city’s buses considered unreliable, unsafe and riddled with drug users, it seems they’ve also got a ...

Shenandoah Telecommunications Company ( SHEN) Q4 2025 Earnings Call February 26, 2026 8:30 AM EST ...

From catastrophic decisions to outright fraud, one person can bring down an entire enterprise! Join us as we count down the ...

Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.

Your staff is committed to delivering top-rate customer experiences, but worry they don't have enough people to sustain those standards.

Failures like over-automation, inconsistent service, lack of personalization and poor communication erode trust and loyalty. Poor problem resolution, ignoring feedback and failing to adapt to customer ...

A viral TikTok shows a Spectrum customer service rep yelling and berating a caller who tried to cancel the service.

Add Yahoo as a preferred source to see more of our stories on Google. A customer confronted the manager of a bar in St Petersburg, Florida, after he refused to play the Super Bowl halftime show, and ...