Funding has been flat in 6 out of the past 10 Pa. budgets for rape crisis centers. They say they’re stretched too thin and ...

Classes meet from 10 a.m. to noon on Tuesdays from Tuesday, March 17 through Tuesday, May 5, Pine Grove VFW, 140 S.

In just a few short years, AI is now generating simulated human conversation and counseling, realistic videos and catchy pop ...

It's been another busy week for Canadians in sport with plenty of highs and lows. We've got all the good, bad, and viral ready for you ...

Background Internationally, investment in hospital-based services for sexual violence is increasing. However, service ...

Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

Most teams shopping for AI call centre software start in the same place. Feature lists. Dashboards. Model names. Promises of ...

The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom firms' use of foreign call centers and requiring ...

The FCC is considering new rules on the use of foreign call centers by U.S. telecom companies. Potential requirements include American Standard English proficiency for foreign customer service workers ...

Strategic partnership leverages AI-powered insights to improve customer engagement, speed, and service consistency across ...

The FCC is reviewing the use of foreign call centers by U.S. telecom firms, with plans to enforce proficiency in American Standard English and disclose call center locations. Concerns over ...

Nearly six years after OCCRP first exposed the Milton Group fraudulent call center network, a German court has sentenced a ...