NEW YORK, April 30 (Reuters) - Technology startup Netomi has raised $110 million in a Series C funding round led by Accenture ...

Sinch reports AI is transforming customer service, shifting focus from conversation volume to value, emphasizing continuity ...

Assessment companies' poor customer support can block students from taking required exams. Inept customer service turns ...

With the time it takes from query to resolution, new research commissioned by Australian insurance company Youi[1] has uncovered that human connection and clear communication are critical for a ...

The software outsourcing company earns the IAOP Global Outsourcing 100® All Star distinction and a Customer Excellence Award from the Business Intelligence Group. MIAMI, April 28, 2026 (GLOBE NEWSWIRE ...

The Customer Experience Platform now includes purpose-built agents to build, run, and continuously optimize AI-driven ...

A dataset attributed to Amtrak appeared on Have I Been Pwned, reportedly exposing customer emails, names, addresses and ...

Travel South Dakota, in partnership with the South Dakota Retailers Association, will host its annual free Spring Customer Service Seminars May 5-7 in five communities across South Dakota.

Cost and affordability are playing an increasingly important role in the aftermarket service experience, according to the JD ...

Oportun (Nasdaq: OPRT), a mission-driven financial services company, announced that it has been honored by USA Today as one of America’s Best Customer Service in Financial Services of 2026. Oportun ...

Crewe Seat is celebrating being named as winner of the Sales Customer Experience category at the annual Seat Retailer Awards.

Cresta CEO Ping Wu joins 'Squawk Box' to discuss the company's human & AI hybrid model, who Cresta's corporate customers are, ...