NEW YORK, April 30 (Reuters) - Technology startup Netomi has raised $110 million in a Series C funding round led by Accenture ...

Sinch reports AI is transforming customer service, shifting focus from conversation volume to value, emphasizing continuity ...

Home Depot is letting go of a traditional store feature and introducing a new customer support system. The retailer is ...

With the time it takes from query to resolution, new research commissioned by Australian insurance company Youi[1] has uncovered that human connection and clear communication are critical for a ...

The software outsourcing company earns the IAOP Global Outsourcing 100® All Star distinction and a Customer Excellence Award from the Business Intelligence Group. MIAMI, April 28, 2026 (GLOBE NEWSWIRE ...

Report from Elizabeth Warren calls Trump administration cuts to Social Security Administration ‘catastrophic’ ...

The Customer Experience Platform now includes purpose-built agents to build, run, and continuously optimize AI-driven ...

A dataset attributed to Amtrak appeared on Have I Been Pwned, reportedly exposing customer emails, names, addresses and ...

Travel South Dakota, in partnership with the South Dakota Retailers Association, will host its annual free Spring Customer Service Seminars May 5-7 in five communities across South Dakota.

Cost and affordability are playing an increasingly important role in the aftermarket service experience, according to the JD ...

Danny Meyer, Shake Shack founder and Union Square Hospitality Group CEO, shares on legendary customer service and hospitality ...

Agents can easily launch the new solution from their desktops through the Zoom Workplace app, Miller notes. And with built-in ...