Twilio Programmable Voice enables Genspark's AI agent to place real-time calls on behalf of users worldwide, automating real-world tasks, including customer service inquiries, across 40+ countries ...

In 2026, contact center AI succeeds or fails based on orchestration, governance and trust — not smarter models.

(GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer experience, today ...

Citi closed my Double Cash card due to inactivity without warning. Here’s what Citi says, what happens to your points, and how to prevent it.

Travel companies are considering charging customers a fee to bypass AI chatbots and speak directly with a human agent. While AI is effective for simple tasks, it often fails with complex travel issues ...

When digital services falter, the traditional IT response has been to verify system availability and move on. For ...

Doha, Qatar - Ooredoo, Qatar’s leading telecommunications provider, announced the launch of an AI-powered outbound sales ...

A UK platform-testing firm reveals the real cost of trading on Britain’s most popular investment apps — and it’s not what the ...

LLMs still rely on search, shifting SEO from head terms to the long tail. Here’s how to use AI to uncover real customer questions and win.

TELUS Corporation (NYSE:TU) Q4 2025 Earnings Call Transcript February 12, 2026 TELUS Corporation misses on earnings ...

Recognition -- Named to the 100 for 2025, finalist in the First Network Award, and awarded Best AIML Innovation at the 2025 ...

As the Susquehanna Valley faces one of the coldest winters in recent years, propane demand is increasing, with some consumers ...