Earns 2026 Grace Hill Excellence Award Honoring Top Performing Multifamily Companies for Leadership in Resident ...

From Capacity to Credibility and Depth The next chapter of CX outsourcing will be won by providers and clients who ...

TurnKey Siding has announced an important expansion of its operational capabilities through the acquisition of both residential and commercial licensing. This development positions the company to ...

Discover how early modular architecture and lean engineering foundations drive resilience, scalability, and value in the global cloud software market today.

Massachusetts Call Center Highlights Rising Consumer Frustration With Automated Systems as AI Use Surges In moments ...

Techsommet proudly welcomes ASAPP as the Platinum Sponsor of this landmark event. ASAPP is a pioneer in AI-native customer experience solutions designed to help organizations unlock human potential ...

Industry leaders at GIRS 2026 emphasize the importance of execution over intent in crafting frictionless customer journeys ...

Fleet operators in both the public and private sectors are moving artificial intelligence from pilot programs into daily operations.

IT Max Global and Microsoft UAE showcased how agentic AI and Copilot technologies are transforming customer experience from ...

This first-time rental car customer crashed the vehicle within 24 hours of taking the wheel. He thought the loss damage waiver provided full coverage. What went wrong?

LLMs still rely on search, shifting SEO from head terms to the long tail. Here’s how to use AI to uncover real customer questions and win.

Modern businesses grow faster when they pair cloud-based communication platforms with strategic SEO, ensuring they can both attract customers and serve them efficiently.