A new study by the Groundwork Collaborative reveals that Americans are dealing with longer customer service wait times, paying billions in junk fees, and losing even more to healthcare hassles, ...
This excerpt is part of TPM Cafe, TPM’s home for opinion and news analysis. A question at the center ...
Research on forgiveness and healthy aging demonstrates that older adults who report letting go of long-held resentments show ...
It’s a normal part of investing to experience price swings, and gold has always been known for its fluctuations in value.
There is a classic Saturday Night Live sketch where Roseanne Barr "helps" a customer by saying exactly what every representative is actually thinking. I’ve even seen that sketch used as a training ...
The day before Philip Siefke went shopping for a new car insurance policy, he happened to hit his brakes hard while driving.
During parent company Restaurant Brands International’s third quarter earnings call, chief executive officer Josh Kobza said ...
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Do you want to work remotely for an airline? Check out these companies sometimes hiring.
If you've always dreamed of having a remote job and feel like you'd be open or qualified for positions in air travel, yo ...
Strengthen your customer relationships by addressing these eight key customer experience failures.
When you’re feeling bad, it’s easy to take it out on other people. New research on the personality trait of agreeableness suggests why to give niceness a chance.
As a solopreneur, the key to winning clients is about building trust and boosting your professional reputation. Here's how to do it.
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