When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

AI’s concealed labor has repeatedly led us to overestimate the technology. Humanoid robots are entering a similar phase.

We’ve blown past the Turing test, but "indistinguishable" isn’t "equivalent." Psychology must continue to learn from people, ...

A single story can do more for your culture and your brand. Here's how empowerment drives customer service and brings your customers back.

Quebec's Human Rights Tribunal has ordered a Montreal-area hair salon to pay $500 in damages to a non-binary person. The ...

Service has reached a true AI value inflection point. Organizations no longer have to choose between efficiency and experience. AI model performance has improved dramatically, and agentic systems are ...

SINGAPORE, SG - January 22, 2026 - PRESSADVANTAGE - Voiso, a global provider of AI-powered contact center solutions, ...

CANOPY reports AI will transform the workplace by 2026, enhancing productivity, reshaping culture, and requiring new skills ...

Automate scheduling, capture, summarization, and action routing so in-person conversations stay focused on the decision, not ...

Bias isn’t just an ethical flaw in AI - it’s a cost center hiding in plain sight. Every few months a high-profile failure proves the point. But the real issue isn’t that AI sometimes behaves unfairly; ...

The prospect of disruptions from artificial intelligence has hung over the economy for years. But this week advances in software tools precipitated a sell-off on Wall Street. Data delayed at least 15 ...