At the upcoming Restaurant Innovation and Franchising Summit, industry experts will share strategies for moving beyond passive bookkeeping to maximize profitability through proactive unit economics, ...

A semester at Disney World shaped how I think about CX: empower employees, master the basics and turn insight into repeatable magic.

When an app malfunctions or becomes unreliable, customers do not simply experience a moment of inconvenience – many reduce ...

Strengthen your customer relationships by addressing these eight key customer experience failures.

Proactive service uses data and triggers to anticipate customer needs and communicate at the right moment, without prompting.

Google Gemini Enterprise for Customer Experience challenges where intelligence lives in the CX stack—and who owns the ...

Agent experience (AX) is the new competitive advantage in the era of AI. Learn how B2Ai commerce is transforming marketing and what businesses must optimize now.

The updated model strengthens ownership, allowing for more proactive engagement, relationships, and a dedicated partner ...

“The main objective of that is to ensure real production in South Africa, as in the case of the BMW X3 at the Rosslyn plant — ...

Gartner also predicted that by 2030, 10% of Fortune 500 firms will double customer service spending in order to use AI for ...

New executive role reinforces Dalet's continued commitment to customer success and operational excellence NEW YORK, NY ...

And even though new AI technologies are coming on strong, the biggest changes this year will be how the enterprise views and works with its contact centers. Changes will focus on three areas: data, ...