Michigan-focused courses powered by Equature give call center staff the opportunity to learn on their own schedule ...

President Trump backed off his threat to ban Bombardier from the US market, citing the company's 1,500 Kansas jobs and ...

Taylor Swift has one Kelce family habit she can't stand: Jason Kelce's 7:30 a.m. phone calls. The story behind the Squatober ...

A new training center in downtown Gridley will soon offer residents an opportunity to enter the healthcare field without ...

A newly trained team of Atlanta 911 dispatchers helped deliver its first baby over the phone last Saturday, guiding a mother through childbirth inside a bathroom at Krog Street Market before ...

Aurelian, the AI platform built for public safety, today launched real-time quality assurance (QA) and training for emergency communications centers (ECCs), closing the longstanding gap between ...

EcoShield Pest Solutions celebrated its first Customer Service Appreciation Week with a week of recognition, connection, and activities honoring the people who help customers feel heard, supported and ...

Even when you hire people for a call center, it does not necessarily mean they can be entrusted with tasks as fully-fledged ...

As Supreme Court takes up racial discrimination case against Montgomery County Public Schools, Brandeis Center files separate ...

Travel Outlook has launched BLACK MARIGOLD Hotel Call Center Software, a new solution designed to help hotels convert guest ...

Prior to attending Blair, the student had transferred from another MCPS school, Northwood High School, after teammates threw coins and told him to “pick it up Jew” students made Hitler salutes, and an ...

National Weather Service warning coordination meteorologist Jason Runyen brought a severe weather and flood training ...