Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. When it comes to customer experience (CX), a term you often hear ...

It’s tough out there for a customer journey mapper, at least one who is still clinging to the old or legacy ways of ...

While being everywhere at once seems enticing, omnichannel brands thrive on intentional communications that focus on strategy ...

Access Trail, now available in Early Access, turns uncertainty into clarity by delivering the full story behind every data touchpoint. And when issues are identified, enterprises can address them ...