I've often heard that there are two kinds of customers, those who will complain and those who won't. The ones who complain are better for a company because they're more likely to stick around if the ...

Some companies want you to have a good experience and others couldn't care less, but either way you're bound to have a bad experience now and again. Here's how to approach the problem calmly and write ...

In small businesses that have a progressive discipline policy for their employees, a written letter is typically used after a verbal discussion of unwanted behavior has taken place. In this instance, ...

When you run a business, you interact with suppliers as much as customers. When a customer has a complaint for you, you should resolve it. Just the same, if you have a complaint with a supplier, you ...